June 2015

By: Max Rudolph Culture describes how a company really does business, and reputation is how external stakeholders perceive it. Over long time horizons, these internal and external views converge (and often overshoot). There is a cost associated with having a worse reputation than is justified, from higher lending costs to…

By Maurice Gilbert We all remember the cringe-worthy scene in Glengarry Glen Ross when Alec Baldwin unleashes a torrent of verbal abuse on Jack Lemmon and Ed Harris. Sent by the home office to motivate a sagging sales team, Baldwin snarls, “Coffee is for Closers!”   and follows it up with,…