While a hiring mistake obviously involves the direct costs of recruiting, hiring, training, and salary, it also involves unquantifiable costs. These can include: loss of teamwork, diminished morale, and loss of credibility with other departments/operating units that you service.
How can you project the behavior of a candidate? Use behavior-based interview questions. Example: In your last job what was the most difficult challenge you faced and how did you overcome it? Ask the candidate to be specific:
- Describe the setting or background
- Identify the actions taken
- Identify the final outcome
- Have the candidate evaluate what he/she learned
Behavior-based questions are the best way to evaluate how a candidate will probably respond to challenges because, while situations change, the approach a candidate has taken in the past is typically how they will act in the future.
Published by Conselium Executive Search, the global leader in compliance search.
