By: Maurice Gilbert
George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Those are wise words from the Nobel prize-winning playwright who brought us Pygmalion. He was also a composer, an economist and a passionate orator who supported various political causes. In other words, this guy knew how to get a point across.
Whether we seek to entertain, inform or just be understood – most of us weren’t born with Shaw’s gift of gab.
But we can improve. Communication is a skill that can be honed, and you’d do well to work on it – especially in the workplace.
What can you do to enhance your communication skills?
Seek to understand the speaker before you respond
We all know people who only have two modes of communicating: “Talking,” and “Waiting to talk.” Don’t be that person. Listen sincerely, then ask questions or paraphrase what you think you heard.
Listen with your entire body
Make good eye contact; acknowledge the speaker with an active response, such as using affirmations like, “I see,” and “Yes, tell me more,” etc.
Tell yourself that the speaker is smarter than you
Everyone has something valuable to contribute. Be open to what you can learn from everyone you encounter.
Develop a strong vocabulary
Language is beautifully complex. Learn to wield words skillfully as part of becoming a better communicator. Listen to vocabulary-building recordings while you commute, and routinely read the work of accomplished authors and journalists.
Present your ideas succinctly and with clarity
This one takes some practice. I offer more tips here.
Develop your speaking and presentation skills
Consider a Toastmasters group, a Dale Carnegie course or other applicable workshops.
Good luck in your practice. And when in doubt, summon Shaw’s advice, with a twist: If you think communication hasn’t taken place, make sure the problem isn’t you.
Maurice Gilbert is Managing Partner of Conselium Executive Search, which specializes in placing Compliance Officers and Legal Counsel for clients in the U.S., Europe, Latin America and Asia Pacific. Maurice is also CEO of Corporate Compliance Insights, a worldwide publication devoted to governance, risk and compliance issues. Maurice can be reached at maurice@conselium.com or maurice@corporatecomplianceinsights.com.
